1. Overview

This website, www.breezecharm.com (the "Site"), is operated by Lixin County Chenchen Department Store Sales Co., Ltd. (Business Registration No. 91341623MA8QX5BT61), operating under the brand name BreezeCharm. Our registered address is Household No. 7, Wangzhai Village, Zhangcun Town, Lixin County, Bozhou City, Anhui Province, China.

By visiting our Site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"). These Terms apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our Site. If you do not agree to these Terms, you should not use the Site or place an order.

2. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given permission for a minor dependent to use the Site under your supervision.

You may not use our products or the Site for any illegal or unauthorized purpose, or violate applicable laws when using our Service.

3. General Conditions

You agree to provide accurate information when placing an order or contacting us, and not to interfere with the security or operation of the website. We may restrict access or refuse an order for lawful reasons, including suspected fraud or misuse.

You may not reproduce, distribute, or commercially exploit website content without permission, except where permitted by applicable law.

4. Accuracy of Information

We aim to keep product descriptions, prices, availability, and policy information accurate and current. If we identify an error, we will correct it as promptly as reasonably possible.

If an error affects your order, we will contact you to explain the issue and available options. We will not charge an additional amount without your agreement. If we cannot fulfill the order, we will notify you and refund any payment collected for the canceled order.

5. Products and Services

Certain products may be available exclusively online through the Site. Products may have limited quantities, and eligible returns are handled according to our Return & Refund Policy and applicable consumer rights.

We aim to display product colors and images accurately. Colors may appear different depending on your screen and display settings. Please review the product description, dimensions, specifications, package contents, and safety instructions before purchasing.

We may limit quantities, update our product selection, or discontinue products. Availability and delivery eligibility are subject to the information displayed on the Site and during checkout.

6. Pricing and Payment

Prices are listed and charged in US Dollars (USD). Applicable shipping charges and taxes are displayed at checkout before you complete payment. Price changes apply to future purchases and do not increase the price of an order already placed without your agreement.

Available payment methods are displayed at checkout. PayPal guest checkout and card payment options may depend on your location and the payment provider. You must provide accurate billing, contact, and delivery information.

If we cannot accept or fulfill an order, we will notify you using the contact details provided and refund any payment collected for the canceled order.

7. Shipping, Delivery & Transit Protection

Shipping origin and destinations: All orders are dispatched from our warehouse in China. We deliver to the 48 contiguous United States and Washington, DC. Your order travels internationally from China to the United States. We do not deliver to Alaska, Hawaii, US territories, P.O. Boxes, APO/FPO/DPO military addresses, or destinations outside the supported US delivery area. If you are unsure whether your address is supported, contact support@breezecharm.com before ordering.

Shipping rates: Standard shipping is free on eligible orders of $39.99 USD or more. Orders below $39.99 USD have a standard shipping charge of $6.99 USD. Applicable shipping charges and taxes are displayed at checkout before payment.

Processing and delivery estimates: Orders are processed within 1–2 business days. Payment must be successfully confirmed before processing begins. Business days are Monday through Friday, excluding public holidays. Orders paid before the cutoff time on a business day begin processing that day. The 1–2 business day processing period is calculated from the applicable processing start day.

Our order cutoff time is 6:00 PM China Standard Time (UTC+8), Monday through Friday. Orders paid after the cutoff time, on weekends, or on public holidays begin processing on the next business day.

Shipping after dispatch is estimated at 7–12 business days, for a total estimated delivery time of 8–14 business days, subject to the order cutoff time and business-day schedule. For orders paid before the cutoff time on a business day, the estimated total is calculated from payment confirmation. Orders paid after the cutoff time, on weekends, or on public holidays start processing on the next business day, which may extend the estimated arrival date. Weekends and public holidays are not counted as business days.

These times are estimates, not guaranteed arrival dates. Carrier delays, weather, customs processing, or other shipping disruptions may affect delivery.

Tracking: We email tracking information once your order is dispatched. Use the tracking number on the carrier's website to follow delivery progress. Allow up to 48 hours after the shipping confirmation for tracking information to become active. Contact us with your order number if tracking does not become available or you cannot find the shipping confirmation.

Import duties and customs charges: BreezeCharm covers import duties and customs charges for orders delivered to supported destinations. You will not be asked to pay additional import duties or customs fees upon delivery. If a carrier or customs authority requests payment, contact us before paying and include your order number and a copy of the request.

Shipping address changes: Check your delivery address before ordering. If you notice an error, email us immediately with your order number and the correct address. We will try to update it before dispatch. Changes may not be possible once the order has been dispatched. Contact us if an address issue affects delivery so we can investigate and explain the available options.

Lost or Damaged Orders

• Transit damage: Please report within 7 calendar days of delivery. Include your order number, a description of the issue, and photos or a short video where relevant. Eligible transit damage is resolved with a free replacement or full refund. If a refund is provided, it includes the amount paid for the affected item and the original outbound shipping charge actually paid. BreezeCharm covers required return shipping to our designated warehouse in China and provides a prepaid return label at no cost to you if a return is required.
• Lost or undelivered orders: If tracking has stopped updating and your order has not arrived within 7 days after the end of the estimated delivery window, contact support@breezecharm.com with your order number. We will investigate and arrange a replacement or full refund, including any original outbound shipping charge actually paid, for confirmed lost or undelivered orders.

A delay or handover of an order to a shipping carrier does not remove our commitments to resolve eligible transit damage or confirmed lost or undelivered orders. See our Shipping Policy and Return & Refund Policy for full details.

8. Returns & Refunds

Our Return & Refund Policy explains the complete return and refund conditions and procedures. The summary below follows the same eligibility requirements, China warehouse return arrangements, shipping cost responsibilities, and refund timelines.

30-Day Change-of-Mind Return Requests

You may request a return because you changed your mind or do not like the item within 30 calendar days of delivery. This is the period for submitting your request. Please wait for approval before shipping anything back.

• The item must be unused and unwashed.
• It must be in its original packaging with all included components.
• It must be free from pet hair, odors, damage, and signs of wear.

These unused-condition requirements do not apply to eligible defective, damaged, or incorrect items that have been opened or tested to identify the issue.

Approval, China Return Warehouse & Return Label

Email support@breezecharm.com within the applicable return period. Include your order number, the reason for the return, and photos or a short video where relevant to a reported problem.

All returns require prior approval and must be sent to our designated warehouse in China. Once approved, we will email you the current return address, a return shipping label, and packing instructions. Any customer-paid label charge will be quoted for your approval before the label is issued.

Our warehouse street address may change. Use the address supplied for your approved return rather than an address from an older policy, an earlier order, or the original parcel. Our registered business address is not a return address unless our support team specifically authorizes it for your return. Keep your shipping receipt and tracking number.

Return Shipping Costs & Fees

• Change of mind or dislike of the item: You pay international return shipping to our warehouse in China. The cost depends on the carrier and shipping service you choose, parcel size and weight, and shipping origin. We do not charge a fixed return shipping rate. Please confirm your preferred carrier and service with us before a label is issued. Any customer-paid label charge will be quoted for approval before issuance.
• Defective, damaged, or incorrect items: BreezeCharm covers required return shipping and provides a prepaid return label at no cost to you if a return is required. Contact us before arranging or paying for return shipping.
• No restocking or administration fees: We do not charge restocking, inspection, or return administration fees.

International return shipping to China can cost more than domestic US shipping. You may contact us before purchasing for the current return destination details and information needed to obtain a carrier quote. Paying for original delivery, or qualifying for free delivery, does not make change-of-mind return shipping free.

Refund Amounts & Original Delivery Charges

For both eligible change-of-mind returns and eligible defective, damaged, or incorrect-item refunds, we refund the amount paid for the returned or affected item and the original outbound shipping charge actually paid. For change-of-mind returns, you remain responsible for the cost of shipping the item back to China.

If your original shipping was free, there is no original shipping charge to refund. Refunds are based on the amount actually paid after discounts. Applicable tax adjustments are included as required.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us if there is a problem.

• Transit damage: Please report within 7 calendar days of delivery.
• Functional or heating defects: Please report within 30 calendar days of delivery.
• Incorrect items: Please report within 30 calendar days of delivery.

Include your order number, a description of the issue, and photos or a short video where relevant. Eligible issues are covered even if the item has been opened and tested. We will arrange a free replacement or full refund and cover required return shipping. Refunds include the amount paid for the affected item and the original outbound shipping charge actually paid.

Refund Processing

After our warehouse receives your return, inspection, refund issuance, and payment-provider processing are generally expected to take up to 21 calendar days in total. Public holidays or payment-provider delays may extend this estimate. Return shipping time is not included.

• Return transit: Shipping back to China takes additional time depending on the carrier, service, and customs processing. This is separate from the inspection, refund issuance, and payment-provider posting periods below.
• Inspection: For returns requiring the item to be sent back, allow up to 3 business days after our warehouse receives it. We will email you the outcome.
• Refund issuance: Approved refunds are issued to the original payment method within 2 business days of approval.
• Payment provider posting: Your bank, card issuer, or PayPal may take an additional 5–10 business days to post the refund.

If no return is required, the refund issuance period begins when we approve the refund. If your refund has not appeared after the applicable processing and posting periods, contact support@breezecharm.com.

Nothing in these Terms or our Return & Refund Policy limits any consumer rights or remedies available under applicable law.

9. Personal Information

Personal information submitted through the Site is handled as described in our Privacy Policy. Please review that policy for information about how personal information is collected, used, shared, and protected, and how to contact us about privacy matters.

10. Prohibited Uses

You may not use the Site or its content:

• For any unlawful purpose or to encourage unlawful activity.
• To violate applicable laws or regulations.
• To infringe intellectual property or other rights.
• To submit false or misleading information.
• To upload malicious software or interfere with website security.
• To collect personal information without authorization.
• To send spam, conduct phishing, or impersonate another person or business.

11. Service Availability & Warranties

We do not guarantee that the website will be available without interruption or free from technical errors at all times. We may temporarily suspend access for maintenance, updates, or circumstances beyond our reasonable control.

Any disclaimer concerning website availability does not exclude or reduce our express product descriptions, delivery commitments, or remedies under our Return & Refund Policy. Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.

12. Limitation of Liability

To the extent permitted by applicable law, BreezeCharm and its officers, employees, and service providers will not be liable for indirect or consequential losses arising from the use of the website.

This limitation does not exclude or restrict liability that cannot lawfully be excluded or restricted, and it does not remove our obligations to fulfill orders or provide the replacements, refunds, or return shipping coverage expressly promised in our Return & Refund Policy.

13. Governing Law

These Terms are governed by the laws of China, subject to any mandatory consumer protections that apply in your place of residence. This choice of law does not deprive you of rights or remedies that cannot be waived under applicable law.

14. Changes to Terms of Service

We may update these Terms by posting a revised version on this page and changing the last-updated date. Updated Terms apply to future use of the website and future orders. Changes will not reduce the rights or protections that applied to an order when it was placed.

15. Contact Information

For questions about these Terms, your order, or our policies, please contact us: