1. Shipping Origin & Destinations

All orders are dispatched from our warehouse in China. We deliver only to the 48 contiguous United States and Washington, DC. Your order will travel internationally from China to the United States.

We do not deliver to Alaska, Hawaii, US territories, P.O. Boxes, APO/FPO/DPO military addresses, or destinations outside the supported US delivery area. If you are unsure whether your address is supported, email support@breezecharm.com before ordering.

2. Shipping Rates

All amounts are in US Dollars (USD). Applicable shipping charges and taxes are displayed at checkout before you complete payment.

3. Order Processing

Orders are processed within 1–2 business days. Payment must be successfully confirmed before processing begins. Business days are Monday through Friday, excluding public holidays.

Our order cutoff time is 6:00 PM China Standard Time (UTC+8), Monday through Friday. Orders paid after the cutoff time, on weekends, or on public holidays begin processing on the next business day.

Orders paid before the cutoff time on a business day begin processing that day. The 1–2 business day processing period is calculated from the applicable processing start day.

You will receive an order confirmation email after purchase and a separate shipping confirmation email with tracking information once your order has been dispatched.

4. Estimated Delivery Time

For orders paid before the cutoff time on a business day, the estimated total is calculated from payment confirmation. Orders paid after the cutoff time, on weekends, or on public holidays start processing on the next business day, which may extend the estimated arrival date. Weekends and public holidays are not counted as business days.

These delivery times are estimates, not guaranteed arrival dates. Actual delivery may be affected by carrier delays, weather, customs processing, or other shipping disruptions.

If your order is delayed, contact us for assistance. A delay or handover to a shipping carrier does not remove our commitments to resolve eligible transit damage or confirmed lost or undelivered orders as described below.

5. Import Duties & Customs Charges

If a carrier or customs authority requests such payment, please contact support@breezecharm.com before paying. Include your order number and a copy of the payment request so we can investigate and assist.

6. Order Tracking

Once your order ships, we will email you its tracking information. You can use the tracking number to check delivery progress on the carrier's website.

Please allow up to 48 hours after the shipping confirmation for tracking information to become active. If tracking does not become available or you cannot find your shipping confirmation, contact us with your order number.

7. Lost, Damaged, or Incorrect Orders

Lost or Undelivered Orders

If tracking has stopped updating and your order has not arrived within 7 days after the end of the estimated delivery window, contact support@breezecharm.com with your order number.

We will investigate the shipment and arrange a replacement or full refund for confirmed lost or undelivered orders. A refund includes the amount paid for the affected item and any original outbound shipping charge actually paid.

Transit Damage

Please inspect your order after delivery and report transit damage within 7 calendar days of delivery. Include your order number, a description of the problem, and photos or a short video where relevant.

Eligible transit damage will be resolved with a free replacement or full refund. If a refund is provided, it includes the amount paid for the affected item and the original outbound shipping charge actually paid. BreezeCharm covers any required return shipping to our designated warehouse in China and provides a prepaid return label at no cost to you if a return is required.

Incorrect Items or Functional Defects

• Incorrect items: Please report within 30 calendar days of delivery.
• Functional or heating defects: Please report within 30 calendar days of delivery.

Eligible issues are covered even if the item has been opened and tested. We will arrange a free replacement or full refund. Refunds include the amount paid for the affected item and the original outbound shipping charge actually paid. BreezeCharm covers required return shipping and provides a prepaid return label if a return is required. Please review our Return & Refund Policy for the complete procedures.

8. Shipping Address Changes

Please check that your shipping address is complete and accurate before placing your order.

If you notice an address error, email support@breezecharm.com immediately with your order number and the correct address. We will try to update the address before dispatch.

Address changes may not be possible once an order has been dispatched. If an address issue affects delivery, contact us so we can investigate and explain the available options.

9. Returns, Return Shipping & Refunds

You may request a change-of-mind return within 30 calendar days of receiving your order. Eligible items must be unused, unwashed, in their original packaging with all included components, and free from pet hair, odors, damage, and signs of wear. These unused-condition requirements do not apply to eligible defective, damaged, or incorrect items.

Who Pays for Return Shipping?

• Change-of-mind or dislike-of-item returns: You pay the international return shipping costs to our warehouse in China. The cost depends on the carrier and service you choose, parcel size and weight, and shipping origin. We do not charge a fixed return shipping rate. Any customer-paid label charge will be quoted for your approval before the label is issued. Confirm your preferred carrier and service with us before a label is issued.
• Defective, damaged, or incorrect items: BreezeCharm covers required return shipping and provides a prepaid return label at no cost to you if a return is required. Contact us before arranging or paying for return shipping.
• $0 restocking fee: We do not charge restocking, inspection, or return administration fees.

International return shipping to China can cost more than domestic US shipping. You may contact us before purchasing for the current return destination details and information needed to obtain a carrier quote. Free original delivery does not make change-of-mind return shipping free.

Original Delivery Charges & Refund Amounts

For both eligible change-of-mind returns and eligible defective, damaged, or incorrect-item refunds, we refund the amount actually paid for the returned or affected item and the original outbound shipping charge actually paid. If the original shipping was free, there is no original shipping charge to refund. Change-of-mind return shipping to China remains the customer's responsibility. Refunds reflect any discounts applied; applicable tax adjustments are included as required.

Refund Processing

After our warehouse receives your return, inspection, refund issuance, and payment-provider processing are generally expected to take up to 21 calendar days in total. Public holidays or payment-provider delays may extend this estimate. Return shipping time is not included.

• Return transit: Shipping back to China takes additional time depending on the carrier, service, and customs processing. Return transit time is separate from inspection, refund issuance, and payment-provider posting periods.
• Inspection: For returns requiring the item to be sent back, please allow up to 3 business days for inspection after we receive it. We will email you the outcome.
• Refund issuance: Approved refunds will be issued to your original payment method within 2 business days of approval.
• Bank or payment provider posting: Your bank, card issuer, or PayPal may require an additional 5–10 business days to post the refund. These posting times are separate from our inspection and refund processing times.

If no return is required, the refund issuance period begins when we approve the refund.

If your refund has not appeared after this period, contact support@breezecharm.com.

Please review our Return & Refund Policy for the complete conditions and procedures. Nothing in this Shipping Policy limits any consumer rights that apply under applicable law.