Refund policy

 

Legal

Return & Refund Policy


Last updated: October 2026 · Operated by Lixin Yuchen Department Store Sales Co., Ltd.

Your satisfaction is our priority. If your BreezeCharm wearable heated blanket doesn't meet your expectations, we're here to make it right — quickly and hassle-free.

At a Glance

↩️

Return Window

30 Days

📦

Condition

Unused &
Original Packaging

🚚

Return Shipping

Customer Pays
(Defects: We Pay)

💰

Refund

Original Payment
(7–15 Business Days Total)

1

30-Day Return Policy (Change of Mind)

We offer a 30-day return policy from the date you receive your BreezeCharm wearable heated blanket for standard change-of-mind returns. If you change your mind, you may return it within 30 days for a full refund.

For standard change-of-mind returns, your heated blanket must be:

  • In the same condition as when you received it — unused and unwashed
  • In its original packaging with all accessories included (USB cable, controller, etc.)
  • Free from pet hair, odors, or signs of wear
  • Returned within the 30-day window from delivery date

Please Note: Functional defects, heating zone malfunctions, or transit damages are covered under our Quality Guarantee (Section 3) and are EXEMPT from the "unused and unwashed" requirement.

2

Return Shipping Costs

Standard Returns

Customer covers return shipping

For standard change-of-mind returns (e.g., color preference), the customer is responsible for return shipping costs.

✅ BreezeCharm Covers Shipping

We pay when it's our fault

If your blanket arrives damaged, has a heating defect, was sent incorrectly, or has a manufacturing issue — we cover all return costs with a prepaid label or replacement.

📧 Please contact us at support@breezecharm.com before sending any return so we can provide the correct instructions.

$0 Restocking Fee: We do not charge any restocking fees, inspection fees, or return administrative fees. Your full eligible payment is returned upon approval.

3

Damaged, Defective Items & Lost Packages

✅ 100% Quality & Delivery Protection

If your BreezeCharm order arrives damaged, develops a functional defect, or is lost in transit, we take full responsibility. All return and replacement shipping costs are 100% covered by us.

  • Heating zones not warming properly or electrical controller issues (fully covered even after opening and testing)
  • Item arrived damaged, torn, or broken in transit
  • Package lost in transit or delivery tracking stops updating
  • Incorrect item, color, or variant delivered

Reporting Deadlines & Starting Points

  • Damaged or Defective Items: Please report to us within 7 days of actual delivery (starting from the date the carrier marks the package as delivered to your address).
  • Lost Packages: If tracking has stopped updating and your shipment has not arrived within 7 days after the estimated delivery timeframe (8–14 business days), please contact us immediately.

Email support@breezecharm.com with your order number, a brief description, and photos of the damage (if applicable). We will immediately arrange a free