Returns and refunds

Our policies are valid for 30 days. If 30 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange. Also, please be sure to enter your correct address on the order page. If you enter incorrect address information, you may not receive your item.

In order to receive your refund, please follow these steps:

Products can only be returned if they are still in their original condition and packaging. Used or customer damaged products will not be eligible for refunds.

Request your return authorization number and email it to breezecharm@hotmail.com with a detailed reason for the return and a product image or video to support your reason. Once approved, you will receive our return warehouse address,
To ensure your refund, please use trackable mail service, we are not responsible for lost or lost packages. (If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.)

Once we receive your package, we will inspect your product and issue a full refund via your original payment method. A refund receipt will be emailed to the email address used for your original purchase.

In some cases, we will only give a partial refund. Please note that this is a partial refund of the price of the items in the order. The original shipping cost is not included. (If applicable):

Any item that is not in original condition, damaged or missing parts due to no fault of ours

Any merchandise returned more than 30 days after delivery

There are several types of items that are exempt from returns. We also do not accept products containing intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Late or missing refunds (if applicable)

If you haven't received your refund yet, please check your bank account again first.

Then contact your credit card company, it may take some time for your refund to be officially posted.

Next contact your bank. There is usually some processing time before a refund is issued.

If you've done all of this and still haven't received your refund, please contact us at: breezecharm@hotmail.com

Exchange (if applicable)

We only replace items that are defective or damaged. If you need to exchange the same item, please send an email to: breezecharm@hotmail.com

Sales/promotion items (if applicable)

Only regular priced items can be refunded, unfortunately sale items cannot be refunded.

If you have any further questions, please feel free to contact us via email: breezecharm@hotmail.com

We'll take care of everything.

Working hours: Monday to Friday 09:00-17:00 (UTC+8)
We will respond to you within 24 hours on weekdays.