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Frequently Asked Questions


Find clear, straightforward answers about BreezeCharm wearable heated blankets, power requirements, shipping timeframes, and our 30-day return policy.


Product & Technical Specs

What is a BreezeCharm wearable heated blanket?

A full-body wearable heated throw blanket designed for hands-free comfort. Features 8 internal carbon fiber heating zones (covering shoulders, back, and torso) with a rapid 15-second warm-up and 3 adjustable temperature settings.

What power source is required? Are a power bank or adapter included?

It connects via a built-in standard USB Type-A cable and requires an external DC 5V / 2A (approx. 10W) power output, such as a certified power bank or USB wall adapter. A power bank and wall adapter are NOT included in the package. Lower-power ports (such as older 5V/0.5A computer USB ports) will not provide sufficient power for optimal heat.

What are the 3 temperature settings?

You can switch between three heat levels using the chest button: High (Red LED): ~55°C / 131°F (element range 45–55°C), Medium (White LED): ~45°C / 113°F (element range 35–45°C), and Low (Blue LED): ~35°C / 95°F (element range 25–35°C). Actual surface warmth varies with room temperature and clothing layers.

How is safety ensured? Does it have an automatic timer shut-off?

The blanket features dual-spiral heating wires with an NTC sensor wire for real-time temperature monitoring and flame-retardant waterproof PVC insulation. This model does NOT have an automatic timer shut-off function. Users must manually power off or unplug the device when leaving. Never use while sleeping, and do not leave connected unattended.

What are the materials and fiber composition?

It features a dual-sided design: Side A (Exterior): 68% Cotton, 29% Polyester, 3% Spandex (Knitted Jacquard) for 50%+ heat lock. Side B (Lining): 95% Polyester, 5% Spandex (Soft Waffle Fleece) for skin-friendly softness.

How do I wash and care for the blanket?

Disconnect the power bank before washing and tuck the USB plug into its pocket. Hand wash or gentle machine wash (max 30°C / 86°F) inside a laundry mesh bag. Do NOT bleach, iron, wring, or tumble dry. The blanket and USB connector must be 100% dry before reconnecting to power.


Shipping & Delivery

Where do you ship to?

We currently ship exclusively within the United States. We do not ship to P.O. Boxes, APO/FPO/DPO military addresses, or international destinations at this time.

How much is shipping?

We offer Free Standard Shipping on all orders of $39.99 USD or more (including our $54.99 heated blanket). For orders under $39.99, standard shipping is a flat $6.99 USD.

How long does shipping take?

Orders are processed within 1–2 business days. Standard delivery takes 7–12 business days after dispatch, for a total estimated delivery time of 8–14 business days. Tracking information is emailed once dispatched.

Will I have to pay import duties or customs fees?

No. All import duties and taxes are 100% covered by BreezeCharm. The price you see at checkout is final.


Returns & Refunds

What is your return policy?

We offer a 30-day return policy from the date of delivery. For standard change-of-mind returns, items must be unused, unwashed, and in their original packaging. Return shipping is paid by the customer for change-of-mind returns.

Are there any restocking fees?

$0 Restocking Fee. We never charge restocking fees or return handling fees on eligible returns.

What if my blanket arrives damaged or defective?

Please report damaged or defective items within 7 days of actual delivery with photos to support@breezecharm.com. We cover 100% of the return/replacement costs with a free replacement or full refund. Heating or quality defects are exempt from the "unused" requirement.

How long does it take to receive my refund?

Once your return is delivered to our facility: Inspection takes up to 3 business days, refund issuance takes 2 business days, and bank/PayPal posting takes 5–10 business days (total timeline is 7–15 business days).


Payment & Ordering

What payment methods do you accept?

We accept PayPal, including major credit/debit cards (Visa, MasterCard, American Express, Discover) via PayPal guest checkout. All transactions are SSL-encrypted.

What currency will I be charged in?

All transactions are processed in USD (US Dollars).

Still Have Questions?

We're happy to help.

📧 support@breezecharm.com

Mon–Fri 10:00 AM–7:00 PM HKT · Sat–Sun 12:00 PM–6:00 PM HKT
Average response time: within 24 hours

Contact Support

BreezeCharm · Lixin Yuchen Department Store Sales Co., Ltd. · Business Registration Number: 91341623MA8QX5BT61
Household No. 7, Wangzhai Village, Zhangcun Town, Lixin County, Bozhou City, Anhui Province, China
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